Amazon Connect Specialist

Contract  |  £350 - £525 per day + Remote  |  Greater London  |  London

Linux

This is a great role for a fantastic company that boasts some of the strongest tech teams in the UK. This is really not one to miss!

Your experience with Amazon Connect is required to aid in running numerous change projects globally to support the rapid growth of this client. You'll need extensive previous experience setting up and maintaining Amazon Connect, as well as experience implementing contact centre solutions, working with various leaders globally to develop and deploy business-critical solutions in the Customer Care domain.


Your role as an Amazon Connect Specialist will also see you developing third-party systems used by customer care teams.

Essential:

  • Amazon Connect

Nice to Haves:

  • Gooddata /BIME
  • Twilio
  • New Voice Media
  • ASWAT

This contract will see you; resolving operational / product problems in order to minimise any negative impact on customers. You'll also be deploy and configuring the third-party system's environments, which will incude subsequent monitoring. Furthermore, you will be expected to collaborate with other teams in order to improve engineering tools, systems and procedures.

You'll be the perfect fit for this contract if you have solid experience in planning and building efficient customer care structures across various support roles. Risk-analysis and creation of support material is a day-to-day part of your current role.

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