Technical Support Engineer

Permanent  |  £40000 - £60000 per annum  |  East Anglia  |  Cambridge


If you want to provide genuine proactive support and want to move beyond endless password resets, then we have the ideal opportunity for you.
We have the opportunity for you to join a thriving tech company based in Cambridge who are revolutionising the world of fraud prevention.
Using both machine learning and data analytics, they study behaviour patterns to prevent what are becoming ever more complex cases of fraud. They have already gained international renown and are looking to break into new markets across the globe.
Your specialist experience with Linux systems will be key as you look to resolve issues across the command line. Equally important are the communication skills which will allow you to provide the level of customer service needed to deal with customer queries.
What sets this role apart from your usual support role is the license you'll receive to make the role your own. Rather than simply resolving tickets as and when they arise, you'll provide proactive resolutions to customer issues before they cause a problem.
Your workload will consist exclusively of low numbers of highly challenging support issues, allowing you to work in an increasingly testing environments, developing increasingly complex solutions.

If you are open to further detail, click apply below or call me on 07441390072 .

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